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Deniss Riofrio
@denissriofrio
Organized corporate professional with experience in customer service and operati
Peru
Spanish
About me
Hello! I'm Deniss 😊
Customer Experience & Client Support Specialist with 20+ years of experience in customer service, post-sales operations, CRM management, and process improvement.
I help businesses with:
✔ Spanish customer support
✔ Email & chat support
✔ CRM updates
✔ Client communication
✔ Administrative support
✔ Data entry & organization
✔ Virtual assistance in Spanish
✔ Canva presentations
Organized, detail-oriented, and committed to excellent customer service.
Native Spanish speaker.
Skills
Deniss Riofrio
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide spanish customer support and CRM management
Data Dashboards
I will create customer service KPI dashboards and reports
Portfolio
Work experience
Customer Service Coordinator
Consulting • Full-time
Aug 2024 - Present • 1 yr 9 mos
Managed customer service operations, client communication, post-sales support, and coordination of property delivery processes. Improved response times and organized workflows to enhance customer experience and operational efficiency.
Customer Support Specialist | Virtual Assistant | Data Entry
Upwork • Self-employed
Jul 2024 - Present • 1 yr 10 mos
Provided remote freelance support for international clients, including Spanish voice-over recordings, virtual assistance, customer communication, administrative support, and digital content tasks. Maintained excellent client satisfaction and 5-star reviews.
Post-Sales & Customer Experience Analyst
Construction Media Solutions • Full-time
May 2014 - Jun 2024 • 10 yrs 1 mo
Handled customer follow-up, CRM updates, post-sales services, documentation processes, and administrative coordination. Supported customer satisfaction and improved service efficiency through process optimization.
