Browse categories
Explore
Fiverr Pro
English
$
USD
I will provide professional ecommerce customer support
Customer Service Representative
Hi, I’m Danial! I’m a professional Customer Service Representative with 5+ years of experience supporting Shopify & E-commerce brands. I specialize in Email & Live Chat Support, order management, refu...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
Hi, I'm Danial Shahzad, an eCommerce Customer Support & Customer Service Specialist with 5+ years of experience helping Shopify stores and online businesses deliver exceptional customer experiences that build trust, increase customer satisfaction, and turn one-time buyers into loyal customers.
Services I Offer
- Live Chat & Email Support
- Shopify Customer Support
- Order Processing & Tracking
- Returns, Refunds & Exchanges
- Product & Shipping Inquiries
- Complaint & Dispute Resolution
- CRM & Helpdesk Management
Tools I Work With
Shopify, Zendesk, Gorgias, Freshdesk, Richpanel, Re:amaze, Help Scout, Gmail, Slack & Microsoft Office.
Why Choose Me?
- 5+ Years of eCommerce Experience
- Fast, Professional & Friendly Support
- Customer-Focused Communication
- Reliable & Detail-Oriented
- Experienced with CRM & Helpdesk Systems
I don't just answer messages I represent your brand. I handle customer inquiries, orders, shipping issues, refunds, returns, and complaints with professionalism, empathy, and attention to detail.
If you need a reliable Customer Service Representative, Shopify Customer Support Agent, or eCommerce Virtual Assistant, I'm ready to help.
Let's deliver a customer experience your cus
FAQ
What types of businesses do you support?
I work with Shopify stores, eCommerce brands, startups, and online businesses across various industries. My customer support services are tailored to match your brand's voice and business goals.
Q2: Which customer support tools are you experienced with?
I have experience using Zendesk, Gorgias, and Freshdesk for ticket management, live chat, email support, and customer communication. I can quickly adapt to your preferred platform if needed.
What customer support tasks can you handle?
I can manage live chat, email support, ticket management, order tracking, order processing, refunds, returns, exchanges, product inquiries, complaint resolution, and general customer service while maintaining a professional and customer-first approach.
Can you work with my brand's communication style?
Absolutely. I take the time to understand your brand's tone, policies, and guidelines to ensure every customer interaction feels natural, professional, and consistent with your business.
What do you need before starting the project?
To get started, I'll need access to the required support tools (such as Zendesk, Gorgias, or Freshdesk), your customer service guidelines, FAQs, product information, and any specific instructions or workflows you would like me to follow.
Why should I choose you over other freelancers?
I combine 5+ years of eCommerce customer support experience with strong communication, attention to detail, and a customer-first mindset. My goal is to provide fast, accurate, and professional support that improves customer satisfaction and strengthens your brand's reputation.
