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Ahmed D
@deskorapro
Customer Support and Back Office Specialist : Email and Ticket Management
Tunisia
English, French
About me
I am a customer support and back-office professional with experience in international customer service and shipping operations. I can assist businesses with customer support tickets, email handling, order tracking, customer inquiries, and administrative tasks. I speak English, French, and Arabic. I am organized, detail-oriented, and committed to providing reliable, professional support while helping businesses improve their customer experience.
Skills
Ahmed D
Offline •
See my services
Customer Support
I will provide customer support, email and ticket management
Work experience
Customer Support & Back-Office Operations Agent
Transcom • Full-time
Jan 2025 - Present • 1 yr 10 mos
Currently working in customer support and back-office operations, with experience supporting the German market and international operations. Responsibilities include handling customer inquiries, providing professional assistance, managing shipping-related cases, reviewing and categorizing information, and following operational procedures. Developed strong communication, problem-solving, time management, and organizational skills while maintaining service quality and accuracy.
