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desnaarianti

Desna A

@desnaarianti

Virtual Assistant Operations Administrative Support Specialist

Indonesia
Indonesian
About me
Streamline your operations and eliminate errors with 10+ years of experience in financial services. I don’t just execute tasks—I systematically identify and fix process bottlenecks to help your business scale. What I bring: • Process Improvement: Auditing workflows to boost efficiency (e.g., reducing recurring branch errors to zero). • Data Management: High-volume handling and reconciliation with 100% accuracy. • Administration: Reliable document control and coordination. Tech: Google Workspace, Excel, DMS. Ready to optimize? Let’s chat about adding value from day one.... Read more

Skills

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desnaarianti
Desna A
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General Assistance
I will streamline your business operations and admin tasks
From$15 / projectMore details

Work experience

KB_

Branch Operation Manager

KB • Full-time

Jul 2021 - Oct 2025 • 4 yrs 3 mos

Branch Operation Manager | PT KB Finansia Multi Finance (Part of KB Financial Group) In my role as Branch Operation Manager at PT KB Finansia Multi Finance, I focused on driving operational excellence and systematic process improvement. I successfully managed end-to-end branch operations, ensuring high standards of efficiency and compliance. Key Achievements & Responsibilities: • Operational Efficiency: Systematically optimized workflows, reducing recurring branch errors from 5 cases to zero, and consistently maintaining the highest operational KPIs in the Jabo DKI region. • Team Leadership: Managed and developed a team of 16–20 staff, fostering a culture of high productivity, accountability, and seamless cross-team communication. • Service Quality: Resolved complex customer issues using a structured, solution-oriented approach, ensuring consistent adherence to Service Level Agreements (SLA) within 5 working days. • Data & Compliance: Oversaw high-volume data handling, reporting, and documentation with 100% accuracy, ensuring full alignment with company-wide operating procedures and standards.