d
devita_va_suppo

Devita C

@devita_va_suppo

Remote Customer Support Specialist

Indonesia
English, Indonesian
About me
Hi! I'm Devita, a Customer Support Specialist with 7+ years of experience handling live chat, email, and CRM support. I currently assist local and international customers in a fast-paced environment, managing high inquiry volumes while maintaining service quality. I am organized, reliable, and experienced with tools like CRM systems, Google Workspace, Excel, and Notion. I can help businesses improve customer experience and support operations.... Read more

Skills

d
devita_va_suppo
Devita C
Offline • 
Average response time: 10 hours

See my services

General Assistance
I will be your professional virtual assistant and live chat agent
From$5 / projectMore details

Work experience

Customer Experience Specialist

PT. Morula IVF Indonesia • Full-time

Sep 2022 - Present • 3 yrs 8 mos

•Handle 120+ customer inquiries daily through chat, phone, and WhatsApp in a fast-paced healthcare environment •Provide bilingual support (English & Bahasa Indonesia) for local and international patients •Assist patients in understanding fertility programs and treatment packages •Successfully contributed to sales of fertility programs, including promotional packages such as FET (Frozen Embryo Transfer) and Basic Fertility Packages •Achieved Top Sales Performance in the first campaign month by selling 25 FET packages, becoming one of the highest contributors in the team •Coordinate with medical, laboratory, and finance teams to resolve complex service issues •Maintain accurate patient data and case tracking using CRM systems •Manage appointment scheduling and administrative coordination with high accuracy •Communicate medical information in a clear and customer-friendly manner •Used Notion workspace to organize internal notes, support documentation, and work-related information to improve task tracking and coordination.

Collections Officer

PT. Minitech Finance Indonesia • Full-time

Oct 2019 - Dec 2025 • 6 yrs 2 mos

•Managed 80–120 outbound calls daily for overdue accounts •Achieved a 70% recovery rate through negotiation and payment solutions •Handled customer concerns and resolved account disputes •Updated and maintained customer data in CRM systems •Documented collection activities and reports accurately