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English
$
USD
I will manage ecommerce orders, tracking, returns and refunds
Ecommerce Operations, Customer Success and Support Manager
E-commerce Operations & Customer Success Specialist with 12+ years of experience driving operational excellence, marketplace growth, and customer retention. Experienced in managing end-to-end e-commer...
About this Gig
Need reliable e-commerce order management and customer support for your online store?
I can help you manage daily store operations, keep orders organized, and provide a smooth customer experience.
With 12+ years of experience in e-commerce, customer support, sales, and customer service operations, I understand the importance of accurate order handling, timely updates, and professional communication.
My services include:
E-commerce order processing and management
Order tracking and delivery status updates
Returns, refunds, and exchange request coordination
Customer inquiries and order-related email support
Inventory and order record updates
Shopify, Amazon, Walmart, eBay, and Etsy support for tasks within my expertise
Google Sheets and Excel order tracking reports
Why work with me?
Detail-oriented and organized approach
Professional customer communication
Reliable task management
Clear updates and attention to accuracy
Whether you need help with a few orders or ongoing e-commerce operations, I can support your business according to your workflow and store policies.
Please message me before ordering if you need ongoing support or have a large order volume.
My Portfolio
FAQ
Which e-commerce platforms do you support?
I can assist with Shopify, Amazon, Walmart, eBay, and Etsy tasks within my experience. Please share your platform and requirements before ordering.
Can you manage order tracking and delivery updates?
Yes. I can update order statuses and tracking information using the information and access you provide.
Can you handle returns and refunds?
Yes. I can track requests and coordinate the process according to your store's policies and authorization. Actual refunds will only be processed with the appropriate permission.
Can you provide ongoing e-commerce support?
Yes. Please contact me to discuss recurring tasks, order volume, working hours, and a suitable custom offer.
What do you need to start?
I need your platform, task instructions, order details, relevant policies, and the necessary authorized access.
Do you provide warehouse packing and shipping?
This gig covers online order administration and customer coordination, not physical warehouse work, packing, or shipping.
