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dhc0799

Daniel H

@dhc0799

HR Business Partner

Costa Rica
English, Spanish
About me
I help small and mid sized companies run clean, compliant HR and payroll operations. With 6+ years at Amazon, Goldman Sachs, Sendwave and a US payroll provider, I set up HRIS and payroll systems, build SOPs, audit employee data, and design onboarding programs. My work has delivered 99% data accuracy, 35% fewer documentation errors, and 30% faster new hire ramp up. I work in English and Spanish with Workday, BambooHR, SAP HCM, Salesforce and Excel. Tell me what is slowing your HR team down, and I will fix the process.... Read more

Skills

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dhc0799
Daniel H
Offline • 

See my services

Organizational Development
I will write HR policies, sops and an employee handbook
From$25 / projectMore details
Customer Support
I will be your bilingual english spanish customer support agent
From$30 / projectMore details

Work experience

Sendwave

People Operations and Compliance Team Lead

Sendwave • Full-time

Jul 2022 - May 2023 • 10 mos

Led people operations for 2,800+ monthly users at an international remittance company, owning performance standards, escalation protocols, and quality assurance. Lifted team KPIs by 90%+ in six months by analyzing workforce data and applying targeted corrective actions. Resolved 99% of performance and behavioral cases end to end with full AML compliance, and designed escalation frameworks that cut resolution inconsistencies by 40%.

Goldman_Sachs

People Operations Lead and Team Development Advisor

Goldman Sachs • Full-time

Jun 2022 - Apr 2023 • 10 mos

Increased team productivity by 30% by coaching 25 agents through structured KPI-based feedback. Reduced new hire time to productivity by 30% by redesigning training for a regulated financial environment. Coordinated scheduling and workforce coverage for 100+ daily operations using capacity planning principles.

DoorDash

Customer Operations and Merchant Success Representative

DoorDash • Full-time

Jan 2022 - Jun 2022 • 5 mos

Maintained a 4.96/5 satisfaction rating across 500+ monthly interactions. Achieved 100% merchant onboarding success rate by coordinating documentation and follow-up for new accounts. Delivered a 92% on-time resolution rate through proactive multi-party scheduling.