I will be your bilingual english spanish customer support agent

Daniel H

Costa Rica

I speak English, Spanish

HR Business Partner

I help small and mid sized companies run clean, compliant HR and payroll operations. With 6+ years at Amazon, Goldman Sachs, Sendwave and a US payroll provider, I set up HRIS and payroll systems, buil...
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About this Gig

Need reliable support that keeps your customers happy in English and Spanish?


I am a bilingual customer operations professional with 6+ years of experience at companies such as Amazon, DoorDash, and Capital One through SYKES. I handle every inquiry with accuracy, empathy, and fast turnaround.


What I can do for you:

Email and ticket replies in English or Spanish

Order, refund, and account issue resolution

Inquiry triage and escalation to your team

Response templates and macros

Complaint handling with clear, polite resolutions

FAQ and help center content


Why work with me:

Native Spanish and professional English (C1)

Hands on experience with Zendesk, Salesforce, and Intercom

Strong attention to detail and data accuracy

Clear communication and regular status updates


Please message me before ordering so we can confirm volume, tools, and schedule.

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be your bilingual english spanish customer support agent
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be your bilingual english spanish customer support agent

Service type:

Non-technical support

Language:

English

•

Spanish

Timezone:

UTC nighttime

Support software:

Zendesk

•

Salesforce

•

Intercom

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