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Daniel K
@dhkhconsulting
Business Operations, Automation, CRM Systems, AI Integration
United States
English, Spanish
About me
I'm a business operations professional and former Chief Operations Officer specializing in workflow automation, CRM integrations, AI solutions, and process improvement.
I have extensive experience with CRM platforms, including GoHighLevel and Salesforce, along with hands-on expertise in Zapier, Google Sheets, Power BI, API integrations, and business reporting systems.
I've built operational workflows, resolved complex system issues, and developed scalable business processes. I help businesses streamline operations, automate tasks, and improve efficiency.
Skills
Daniel K
Offline •
See my services
API & Integrations
I will troubleshoot and fix your CRM and automations
Portfolio
Work experience
Memory Developer
sunday • Freelance
Sep 2025 - Present • 1 yr 1 mo
• Perform structured real-world task demonstrations used to generate high-quality training data for autonomous household robotics and AI systems. • Execute detailed technical protocols using specialized data-collection equipment, incorporate reviewer feedback, and maintain rigorous standards for data quality, consistency, confidentiality, and submission accuracy. • Identify and resolve technical, procedural, and environmental issues during data-collection sessions to maximize usable training data and maintain consistent execution standards.
Chief Operations Officer
Marketing • Full-time
Feb 2021 - Feb 2025 • 4 yrs
• Career Progression: Progressed from Operations Manager to Director of Operations and Chief Operating Officer, overseeing business operations, technology, systems, and cross-functional initiatives. • Operations Leadership: Built and managed operational infrastructure, coordinated internal teams and external partners, and developed scalable processes to support business growth. • CRM & Systems Management: Administered Salesforce, GoHighLevel, and integrated business applications. Managed system configurations, data flows, and operational reliability. • Automation & Integrations: Designed and maintained automated workflows using Zapier, Google Sheets, APIs, and third-party applications to streamline operations and eliminate manual processes. • AI & Technology: Evaluated AI-powered dialing technologies, conducted performance comparisons, and implemented technology-driven improvements. • Data Analysis & Reporting: Developed KPI tracking, dashboards, automated reports, and performance analysis tools to support operational decisions. • Project & Vendor Management: Coordinated technical projects, external developers, service providers, and cross-functional initiatives. • Compliance & Quality Control: Oversaw lead validation, suppression processes, telecommunications compliance, and quality assurance procedures. • Documentation & Training: Developed SOPs, training resources, and internal documentation to standardize processes and support consistent execution. • Technical Troubleshooting: Diagnosed integration failures, resolved data delivery issues, and implemented corrective solutions to improve system reliability.
Director of Operations
Ecommerce • Full-time
Jan 2017 - Jul 2018 • 1 yr 6 mos
• Co-founded and managed operations for Additive Alchemy, an e-commerce business sourcing products from international manufacturers for sale through online marketplaces. • Developed operational processes supporting product sourcing, purchasing, supplier coordination, product development, inventory, and online sales. • Built and managed the company’s online marketplace presence, coordinating product launches, photography, listings, and cost-effective strategies to improve product visibility and sales. • Evaluated suppliers, product costs, purchasing requirements, and fulfillment considerations to support sourcing decisions, control costs, and maintain product availability.
