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Dhruv S
@dhruvshah324
Cluster Manager Risk Containment Unit
India
Hindi, English, Gujarati
About me
I am a Risk & Fraud Management Leader in Financial Services with a focus on process assessment and agile methodologies. As a Cluster Manager at Bajaj Finserv, I drive operational excellence, compliance, and continuous improvement through Lean Six Sigma and collaborative cross-functional leadership.
Skills
Dhruv S
Offline •
See my services
Data Typing
I will do data entry web research or copy paste task accurately and fast
Photo Restoration
I will professionally restore old photos, repair damaged pictures and colorize images
Work experience
Assistant Manager - Quality
Tech Mahindra • Full-time
Oct 2018 - Oct 2020 • 2 yrs
Drove quality culture based on pervasive use of quality tools and techniques. Executed governance models and aligned with Vodafone/Idea Quality to ensure compliance. Executed 12 Kaizen and 3 Lean projects for service improvement.
Vodafone
Full-time • 3 yrs 9 mos
Service Delivery Manager
Feb 2015 - Dec 2017 • 2 yrs 10 mos
Ensured seamless service delivery while maintaining C-SAT and VPS scores. Engaged with internal and external stakeholders to align delivery with business objectives and managed team expectations to meet strategic goals.
Back Office Manager - Data Operations Lead (Gujarat)
Mar 2014 - Feb 2015 • 11 mos
Analyzed data for research and survey results. Handled network complaints, coordinated with network teams for closure, and managed Feet On Street (FOS) to resolve data dongle issues for High Net-worth Individuals.
