Diego S

@diegoasanchezg

Customer Success Community Manager

Mexico

English, Spanish

About me

Bilingual Customer Support & Community Management specialist · 10+ years · SaaS, e-commerce, DTC. I sustain 95-98% CSAT, cut dispute resolution times by 35%, and lead social customer care across IG, FB, X, TikTok, and LinkedIn. Tools: Intercom, Gorgias, Richpanel, Shopify, Stripe, PayPal, Sprout Social. AI-assisted automation (ChatGPT, Gemini). English C2 + Spanish native, GMT-6 with US overlap. Available part-time, up to 20 h/week.... Read more

Skills