d
diegopalominoc

Diego Palomino

@diegopalominoc

Operations Manager l Process Optimization l Team Leadership

Colombia
English, Spanish
About me
Operations Manager with 5+ years of experience leading customer support and operations teams in fast-paced environments. Skilled in process improvement, KPI management, quality assurance, workforce planning, team coaching, and performance optimization. I help businesses streamline workflows, improve customer experience, increase efficiency, and drive measurable results. Services include operational consulting, reporting and analytics, SOP creation, project coordination, quality management, and team leadership support. Focused on delivering reliable, data-driven solutions.... Read more

Skills

d
diegopalominoc
Diego Palomino
Offline • 
Average response time: 1 hour

See my services

Business Efficiency & Automation
I will optimize your business operations and workflows
From$50 / projectMore details

Work experience

OneLink

Operation Supervisor

OneLink • Full-time

Jan 2023 - May 2026 • 3 yrs 4 mos

Led customer support and operations teams in a fast-paced BPO environment, managing performance, quality, productivity, and customer satisfaction metrics. Developed coaching and quality improvement programs that helped increase CSAT, CES, and Resolution Rate results. Managed workforce planning, reporting, process optimization, and cross-functional projects to improve operational efficiency. Experienced in KPI analysis, team leadership, stakeholder management, and continuous improvement initiatives. Recognized for driving performance, reducing operational gaps, and improving customer experience outcomes