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diegoviqz

Viqz

@diegoviqz

Amazon Seller Central Consultant, Account Health and Listing Issues

Costa Rica
English, Spanish
About me
I help Amazon sellers understand and resolve account health and listing issues in Seller Central. With experience in Amazon operations and quality, I specialize in identifying root causes behind suppressed listings, account warnings, and update errors. I provide clear, structured guidance so you can take the right actions based on Amazon policies. ⚠️ Consultation only. No account access or guaranteed outcomes.... Read more

Skills

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diegoviqz
Viqz
Offline • 
Average response time: 1 hour

See my services

Business Strategy & Innovation
I will help fix amazon suppressed or inactive listings, fba mfn compliance guidance
From$35 / projectMore details
Business Strategy & Innovation
I will guide you to fix amazon listing errors and detail page issues
From$35 / projectMore details

Work experience

Amazon

Amazon

Full-time • 6 yrs 2 mos

Quality Specialist – Live Channel Intervention Program - Amazon

Oct 2023 - Present • 2 yrs 8 mos

Achieved 100% accuracy vs 95% target, exceeding all performance expectations Maintained 95.2% outcome accuracy and 92.3% issue resolution rate Reduced AHT to 22 minutes vs 26-minute target Worked with and integrated AI-driven tools for audit optimization and performance analysis (1+ year experience) Performed second-layer audits (spot checks) on auditors to ensure calibration consistency and alignment Strengthened audit reliability and reduced evaluation variance across the team Co-developed and delivered Feeds training workshop, improving team investigation capabilities Moderated AMER sessions, providing guidance on process improvement and operational clarity

Quality Auditor - Amazon

Nov 2021 - Oct 2023 • 1 yr 11 mos

Conducted audits to ensure compliance with quality standards Identified process improvement opportunities and escalated them to implement changes in SOPs and workflows Supported calibration processes to ensure consistency across evaluations Assisted in quality calibrations to raise the bar in quality teams Ensured compliance with industry standards, boosting client trust. Collaborated with cross-functional teams to drive quality improvements.

Seller Support Advisor L4 - Amazon

Apr 2020 - Nov 2021 • 1 yr 7 mos

Managed complex seller cases and escalations Delivered high-level operational support across multiple business areas Live support for associates regarding unique problems solved in a restricted time Mentoring associates for future case handling on complex issues