I will provide e commerce technical support and order management

Are you looking for an experienced technical support specialist and operations manager who understands the complexities of technical products, logistics, and multi-channel e-commerce?

I specialize in end-to-end customer support and operations management for e-commerce brands selling automotive batteries, solar equipment, chargers, and electrical components. With experience managing high-ticket, specification-heavy products, I bridge the gap between technical troubleshooting, customer service, and backend logistics.

What I bring to your business:

• Technical Product & Compatibility Support: Review customer vehicle specs, battery photos, labels, voltage, capacity (Ah), cold cranking current (CCA/A), terminal polarity, and battery chemistry (AGM, EFB, flooded, lithium) to ensure accurate replacement recommendations.
• Helpdesk & Ticket Management: Comprehensive ticket resolution via Zendesk and email in both English and German.
• Complaints, Warranty & Diagnostics: Assess reports of damaged, discharged, or defective items; review voltage measurements and packaging conditions; manage voluntary returns and formal warranty claims safely and compliantly.
• Order & Inventory Logistics: Manage back