Dilruwan

@dilruwanm

ITSM, ISO 20000, ITIL Expert, SRE, AWS, Automation

Sri Lanka

English

About me

ITSM Consultant with 14+ years of experience in ITIL, ISO 20000, SRE, and Cloud Reliability. I help organizations improve SLA performance, automate workflows, and achieve service excellence. Expert in ServiceNow, Jira, OpsGenie, Datadog, AWS, and Snowflake. Proven record of raising SLA adherence from 30% to 95% and reducing incidents by 25%. Let’s transform your IT operations with modern ITSM, automation, and observability practices.... Read more

Skills