Dine Velasco

@dinevelasco

Advanced Technical Support Specialist

Philippines

English

About me

I will be your Advanced Technical Support. Expertise includes overseeing the end-to-end account lifecycle, from initial provisioning to live deployment. Provide comprehensive remote and on-site support for Windows and macOS workstations, peripherals, and mobile devices. Additionally, it drives continuous improvement by conducting root-cause analysis on recurring issues, creating detailed runbooks and knowledge-base documentation, and ensuring seamless, well-documented escalations to senior network and infrastructure engineers for complex challenges.... Read more

Skills

Technical support expert
Software engineer
Remote support expert
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Dine Velasco

Offline •

Average response time: 1 hour

See my services

VoIP and Telephony

I will be your ringcentral advanced technical support

Message Dine Velasco

AwayAvg. response time: 1 Hour

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Dine Velasco