
Divya-Bajaj
Clinical Document Summarization and Documentation Review
Skills

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Work experience
Assistant Manager- US Healthcare Operations
Exl services com • Full-time
Jan 2022 - Jul 2026 • 4 yrs 6 mos
Worked as an Assistant Manager in US healthcare operations, with experience in clinical document review, medical information summarization, case validation, and quality assurance. * Reviewed clinical documents and prepared concise summaries of relevant medical information. * Validated cases against source documentation and compared advisor-prepared summaries for accuracy and completeness. * Identified missing or incomplete documentation and supported accurate case processing. * Led quality improvement initiatives, coached team members, and maintained process compliance and service delivery standards. * Recognized with the *Employee of the Year* award and the *Global EXL Intelligence Implementation Award* for professional performance and process improvement. My focus is on accuracy, attention to detail, clear documentation, and reliable delivery while preserving the original meaning of the source records.