
Diwakar Mani
n8n Automation Expert, API, Workflow and AI Automations for Businesses
Skills

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Work experience
Business development & Operations support executive
Rujo Engineering Pvt Ltd • Full-time
Jun 2024 - Jun 2025 • 1 yr
Worked closely with internal teams to manage and improve end-to-end business operations for HVAC robotic duct cleaning services. Responsibilities included lead generation, client coordination, and maintaining follow-ups using CRM systems (Zoho). I handled customer communication, requirement clarification, negotiation, and regular CRM updates to keep data accurate and actionable. I also coordinated between clients and service teams for work allocation, scheduling, and feedback collection after service completion. This role gave me hands-on exposure to how operational workflows function, where manual bottlenecks occur, and how better process structure can reduce errors and workload.
Business Development Associate
Crio.Do • Full-time
Sep 2023 - May 2024 • 8 mos
Worked as a Business Development Associate at an Ed-Tech company, engaging with prospective learners through inbound and outbound calls to understand their requirements and guide them toward the right program. Responsibilities included qualifying leads, explaining course offerings, addressing customer questions, and managing follow-up to help close enrollments. I used CRM tools to track engagement, update lead status, and coordinate next steps with internal teams. This role strengthened my understanding of customer workflows, sales funnels, and the importance of timely follow-up — experience that directly informs how I design practical automation systems today.