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dmolle1988

Danny M

@dmolle1988

Customer Service Senior Specialist

Netherlands
English, Dutch
About me
Hi, I’m Danny, a Customer Service Specialist with 10+ years of experience, including 5+ years in IT support. I help businesses improve customer satisfaction by handling email and chat support efficiently, resolving issues quickly, and maintaining a positive brand voice. ✅ Email & chat support ✅ Customer inquiries & complaint handling ✅ Order tracking & admin support ✅ IT support & troubleshooting I’m reliable, detail-oriented, and ready to start immediately. Let’s keep your customers happy!... Read more

Skills

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dmolle1988
Danny M
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide professional customer support via email and chat
From$15 / projectMore details
Email Copy
I will create customer support response templates for your business
From$15 / projectMore details

Work experience

Johnson_& Johnson

Senior Customer Service Specialist

Johnson & Johnson • Full-time

Jul 2023 - Present • 3 yrs

Solely responsible for a market within EMEA handling all orders, queries, complaints and transport management. Responsible for certain sideprojects including: SAP testing eInvoicing monitoring/implementation Customer Survey implementation Developing internal tools for colleagues in python to improve daily tasks.

PayPal

Customer Service Agent

PayPal • Full-time

Feb 2019 - Apr 2022 • 3 yrs 2 mos

Responsible for first line customer support on phone/email/chat.

DHL

System Support Analyst

DHL • Full-time

Dec 2017 - Feb 2019 • 1 yr 2 mos

Provide 2nd level of support of systems running in ITS Providing Up-skilling to service desk agents on daily basis and providing onboarding training to starting service desk agents SME activities (supporting service desk agents with more difficult incidents/requests) Ensure that the applications and their support is undertaken based on the IT Operational standards, are executed in line with the ITS Process and delivered within the requested timescales Ensure implementation of new services and changes to existing services in the Production/ Development environments are in line with customer project plans and requests Build and maintain relationships with business to ensure good support of services and products