
Andrii D.
It System Administrator AI Assisted Web SaaS Dev
Skills

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Portfolio
Work experience
Systemadministrator
Caritas CPS
Feb 2024 - Present • 2 yrs 8 mos
IT Administrator for a non-profit organization (40+ sites, 2000+ users): managing Windows Server, Active Directory, M365, 3CX VoIP, and leading a full infrastructure migration to a centralized data center (FortiGate, UniFi, MS Server 2012,2016,2019,2022,2025 Terminal Servers).
IT Support / Customer Support Specialist
InnoGames • Freelance
Feb 2022 - Jan 2024 • 1 yr 11 mos
Customer Support Specialist at InnoGames (Forge of Empires): handled player inquiries and technical issues via ticketing system, resolved billing/account problems, moderated community conduct, and escalated bugs to the development team.
Systemadministrator
Self employed / Freelance • Self-employed
Dec 2020 - Feb 2022 • 1 yr 2 mos
IT Administrator at a company that provides Internet and telecommunications services. Managing Windows Servers, Active Directory, M365.