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dobrofreelance

Dobromir S

@dobrofreelance

Team Lead Manager

Bulgaria
Bulgarian, English, Dutch
About me
Hello! I'm Dobromir, a reliable and detail-oriented freelancer with experience in customer support, testing, and online tasks. I specialize in: • Website and app testing • Customer support tasks • Data entry • Quick online tasks • Bulgarian language services I am responsive, professional, and ready to start immediately. My goal is simple - deliver accurate work and make clients satisfied. Let’s work together!... Read more

Skills

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dobrofreelance
Dobromir S
Offline • 

See my services

Software Testing
I will test your website or app and give detailed feedback
From$5 / projectMore details
Review & Rewrite
I will rewrite your email or message professionally in 24 hours
From$10 / projectMore details

Work experience

ResultsCX

Full-time • 3 yrs 7 mos

Team Lead Manager

Aug 2024 - Jul 2025 • 11 mos

Led a customer support team, ensuring high-quality service delivery and adherence to internal standards. Monitored ticket handling, reviewed agent performance, and provided structured feedback to improve efficiency and customer satisfaction. Assisted in workflow organization and daily operations to maintain consistent support quality and timely responses.

Customer Service Representative

Dec 2021 - Aug 2024 • 2 yrs 8 mos

Provided customer support via email and chat, assisting customers with account, service, and technical inquiries. Maintained fast response times, accurate communication, and professional tone while following company procedures and quality guidelines. Contributed to positive customer experience through problem solving and clear communication.

LOGISTIC EMPLOYEE

Calvin Klein Logistics • Full-time

Jul 2020 - Nov 2021 • 1 yr 4 mos

Supported logistics operations, ensuring accuracy, organization, and timely task execution within a structured workflow environment.