d
docsbyjules

Jules

@docsbyjules

Technical Writer and Proofreader

United States
English
About me
Hi, I'm Jules! I've been writing technical documentation since 2018, starting in high school cybersecurity programs and continuing through a Citigroup internship and my role as the primary documentation writer at a managed service provider. I take confusing processes and turn them into user guides, SOPs, help articles, and onboarding docs that people actually read, and since I'm also a designer, they look good too. Everything is proofread before it reaches you, and I'll keep you in the loop and revise until it feels right.... Read more

Skills

d
docsbyjules
Jules
Offline • 
Average response time: 9 hours

See my services

Technical Writing
I will write clear user guides, sops, and technical documentation
From$30 / projectMore details
Proofreading
I will proofread and edit your documents
From$15 / projectMore details

Portfolio

Work experience

Techspert_Services

Support Technician

Techspert Services • Full-time

Mar 2021 - Jan 2023 • 1 yr 10 mos

Provided IT support and administration for small business clients at a managed service provider. Served as the company's primary documentation writer, creating most of its internal and client-facing documentation and building the document control system used to organize and maintain it. Managed Microsoft 365 and Google Workspace environments, supported servers, networks, and firewalls, and applied cybersecurity best practices across client systems.

Citi

Women in IT Intern

Citi • Part-time

Mar 2020 - Jul 2020 • 4 mos

Completed Citi's Women in IT internship program, working in small teams on mobile app security and development projects. Identified potential vulnerabilities in Citi's iOS banking app and worked with teammates to resolve them. Wrote and edited professional penetration testing and vulnerability assessment reports and presented findings to a board of senior managers.