I will create professional user guides for your software
User documentation and content development with accuracy and flair
Vetted by Fiverr Pro
Penelope H was selected by the Fiverr Pro team for their expertise.
Vetted for
Articles & Blog Posts
Proofreading & Editing
Technical Writing
Writing Advice
About this Gig
Vetted Pro
User-centric, scenario-based, feature-rich instructional guides: personal, trusted and relatable learning experiences.
The challenge
Your customers need to understand your product's amazing features and how your product can benefit them and their bottom line. Your customers want to get up and running quickly. Instructional manuals help to design effective workflows, provide users with context and understanding, and showcase your product's USP.
The solution
I create high-quality step-by-step user guides for end users to help them use your software effectively.
The benefits
Added value for your product, documents your product's functionality and assists developers when making upgrades. Accessible software manuals means fewer support calls.
Deliverables
- KB content for Help Desks and customers
- Information resources for sales, marketing and development teams
- Added value for product packages to fast track user onboarding
- Visible company branding and customer self service
Contact me
I have more than 15 years' experience writing custom guides for software providers. Ask me for relevant samples of my previous work.
Document type:
User & training manuals
•
Documentation
Industry:
Software
Language:
English
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
When can you start?
Please contact me so I can check my calendar and make sure I can assist you and complete your work on time.
What is your workflow?
For larger projects, I can create a Google spreadsheet with what needs to be included. The spreadsheet also serves to log questions and comments, and show progress. I then create a draft document, for which you should provide feedback. I use your feedback to create the final deliverable.
What if I need extra revisions?
If the revisions are minor, I am more than happy to make sure you are more than happy with the final product. If the revisions are major, please contact me to create an offer to cover the extra work.
How do I estimate the number of words for a user guide?
With difficulty! It depends on the project. Please contact me for information about how you can guesstimate the scope of your project and identify what needs to be covered, or we can negotiate an hourly rate.
Do you take screenshots for user guides?
Yes. Please contact me for a quote for work that is not text-only.
What if I need a specific number of words not covered in your packages?
Contact me and I will create a custom quote.
Why do you specify custom quotes?
The scope of documentation is difficult to assess on a word rate if I have to do screenshots and non-textual content. For this reason, it is important (for both parties) to identify How-To features and estimate the time, and not just the words, required.
12 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
A alba_lau
Repeat Client

Canada
Penny delivered EXCEPTIONAL quality on our Technical User Guides, showcasing her professionalism and adaptability. Working with her was a breeze thanks to her fluent communication, cooperation, and proactive approach. Great delivery by Penny!
$200-$400
Price
13 days
Duration
Helpful?J 
jrumpf
Repeat Client

United States
Thanks everything looks great.
$200-$400
Price
3 weeks
Duration
Helpful?J 
jrumpf
Repeat Client

United States
Love working with Penny and will continue to use her for documentation projects.
$100-$200
Price
12 days
Duration
Helpful?J 
jrumpf
Repeat Client

United States
Very quick turn around.
$100-$200
Price
1 day
Duration
Helpful?J 
jrumpf
Repeat Client

United States
Penny did a great job as always.
$100-$200
Price
9 days
Duration
Helpful?
12 reviews for this Gig
| (12) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
A alba_lau
Repeat Client

Canada
Penny delivered EXCEPTIONAL quality on our Technical User Guides, showcasing her professionalism and adaptability. Working with her was a breeze thanks to her fluent communication, cooperation, and proactive approach. Great delivery by Penny!
$200-$400
Price
13 days
Duration
Helpful?J 
jrumpf
Repeat Client

United States
Thanks everything looks great.
$200-$400
Price
3 weeks
Duration
Helpful?J 
jrumpf
Repeat Client

United States
Love working with Penny and will continue to use her for documentation projects.
$100-$200
Price
12 days
Duration
Helpful?J 
jrumpf
Repeat Client

United States
Very quick turn around.
$100-$200
Price
1 day
Duration
Helpful?J 
jrumpf
Repeat Client

United States
Penny did a great job as always.
$100-$200
Price
9 days
Duration
Helpful?

