Dominik K

Freelancer customer support, website optimization, and product listing

Dom Web Solutions • Self-employed

Aug 2025 - Present • 9 mos

I am a results-driven freelancer specializing in customer support, website optimization, and high-converting product listings. I help businesses deliver excellent customer experiences while optimizing their websites and product listings for better visibility, performance, and sales. With a solution-oriented approach and a strong focus on client satisfaction, I provide reliable, professional support that adds real value to your business.

Managing Director

The Uncommon Shop GmbH • Full-time

Nov 2024 - Aug 2025 • 9 mos

I planned and successfully opened the Schaffhausen branch of The Uncommon Shop GmbH in close collaboration with the parent company. I was responsible for the entire store operation, including customer service, purchasing, bookkeeping, and customer support. In short, I managed all aspects of the business and led the store to become a successful and well-established shop in the city of Schaffhausen, Switzerland.

Customer Care

Gorilla Sports Schweiz AG • Full-time

Mar 2020 - Jun 2025 • 5 yrs 3 mos

I have several years of professional experience at Gorilla Sports Switzerland. After three years as Deputy Logistics Manager, I transitioned into the Customer Service department. There, I handled all customer inquiries via phone, email, and chat, focusing on customer-oriented solutions. My responsibilities included processing refunds, conducting investigations, and performing market analyses, also in English. I am known for my structured, solution-driven approach and strong customer focus.