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Dominion
@dominion034
AI Automation Systems That Turn Leads Into Booked Revenue
Nigeria
English
About me
Hi, I'm an AI Automation Specialist with 5+ years building customer support AI agents, voice appointment setters, B2B prospecting automation, and lead nurture systems. Using Intercom Fin, Zendesk AI, Synthflow, Vapi, Clay, Apollo, and HubSpot, I helped Northwind Logistics and Bellview Retail boost qualified leads by 35%, with results documented in my portfolio.
Skills
Dominion
Offline •
Average response time: 1 hour
See my services
Automations & Agents
I will build ai customer support agents with intercom fin, zendesk ai, and ada
Automations & Agents
I will build ai voice appointment setters with synthflow vapi, retell, and calendly
Work experience
AI Voice Automation Specialist
Meridian Kiosks • Freelance
Oct 2023 - Present • 2 yrs 11 mos
Built an AI voice appointment-setting system using Retell and GoHighLevel, connected to Calendly for scheduling and Twilio for SMS confirmations. Automated inbound and outbound call handling for a home services business, increasing booked appointments by 27% and reducing missed-call abandonment by 44%. Synced call outcomes into HubSpot to track booking-to-close rates across the sales funnel.
AI Automation Specialist
North Winds Premium • Freelance
Jan 2023 - Present • 3 yrs 8 mos
Designed and deployed a customer support AI agent using Intercom Fin and Zendesk AI, reducing ticket backlog by 68% within three weeks and cutting average first-response time from 6 hours to under 4 minutes. Built escalation logic to route complex tickets to human agents, maintaining a 96% customer satisfaction score post-launch. Integrated the agent with existing helpdesk workflows with zero downtime during rollout.
AI Customer Support Systems Engineer
Coastal Enterprises, Inc. • Freelance
Aug 2023 - Feb 2024 • 6 mos
Deployed an AI support agent using Ada and Yellow.ai across live chat and WhatsApp channels, resolving 74% of tier-1 inquiries without human handoff. Configured Kore.ai for intent classification, reducing misrouted tickets by 30%. Integrated resolution data back into HubSpot to give the support team visibility into recurring issue trends, contributing to a 19% drop in repeat contact rate within 60 days.
