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Haji
@doncorleone87
Unlock powerful data insights and optimize your contact centre systems
United Kingdom
English
About me
I’m a Contact Centre, Systems and Data Consultant with 15+ years’ experience helping businesses improve customer operations through smarter systems, reporting and automation. I specialise in Genesys Cloud, dashboards, MI, KPI reporting, API data extraction, AI/LLM integration and contact centre consultancy. I can help set up, optimise and automate your contact centre, connect Genesys to tools like ChatGPT, and turn complex data into clear insight that improves efficiency, performance and customer experience.
Skills
Haji
Offline •
See my services
Business Efficiency & Automation
I will optimise your genesys cloud setup and unlock reporting insights
Work experience
Data Expert
Consulting • Full-time
Jul 2024 - Present • 2 yrs 2 mos
With 10+ years’ experience in data insight, systems configuration and contact centre operations, I help businesses improve customer experience, unlock better reporting and make smarter use of their technology. I have led and supported multi-channel contact centre environments across voice, email, chat and messaging, with experience in retail, education and energy sectors. My work has included contact centre setup, queue and routing optimisation, KPI development, workflow improvement and operational performance reporting. I specialise in Genesys Cloud, including configuration, analytics, surveys, evaluations, transcripts, queue performance, agent performance and API-based reporting. I can help extract and analyse Genesys data, build dashboards, automate reporting and turn complex MI into clear, actionable insight. I also have experience with platforms such as Zendesk, Salesforce, Power BI and AI/LLM tools including ChatGPT. I can help connect systems to dashboards or AI tools so businesses can interrogate data, identify trends and make faster decisions. Key achievements include building performance dashboards, improving reporting visibility, supporting automation projects, optimising customer journeys, and helping teams reduce manual work through smarter systems and processes. My approach is practical, collaborative and outcome-focused: better data, better systems and better customer experiences.
