I will set up, fix or optimize your zendesk

Donny Gasmont

Lithuania

I speak English

Zendesk Architect and CX Operations Specialist

I help support teams: Cut manual work with clean, reliable automation → Route every ticket and call to the right person, first time → See what's actually happening with clear, automated reporting → Co...
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About this Gig

Not sure which package fits? Message me and I'll recommend the right one in minutes.


Your Zendesk should make your team faster, not slower.


I design and run the Zendesk behind a 20-brand e-commerce group every day: routing, automation, voice, reporting and AI, all working as one system. Now I help other teams get the same result.


What I can do for you:

  • Fix broken or conflicting triggers and automations
  • Build smart routing so every ticket reaches the right team
  • Clean up views, macros, forms and fields
  • Set up Zendesk from scratch, ready for your agents
  • Configure SLAs, business hours and notifications


Every order includes:

  • Review of your current setup
  • Tested changes before handover
  • A clear summary of everything I changed


Need something bigger? Talk/IVR, multi-brand setup, AI chatbot integration or custom API work: message me for a custom offer.


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set up, fix or optimize your zendesk
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set up, fix or optimize your zendesk
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set up, fix or optimize your zendeskset up, fix or optimize your zendeskset up, fix or optimize your zendesk

Software:

Zendesk

Industry:

Business services & consulting

•

E-Commerce

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