d
doraginti0919

Doraginiti.S

@doraginti0919

Customer Support AND Interview Preparation Specialist

India
English
About me
I have 5 years of experience in customer support, specializing in chat and email communication for US clients. I have handled multiple customer conversations, worked as a Subject Matter Expert, and supported team performance and training. I provide realistic mock interview practice for freshers and experienced candidates, along with practical feedback to help them identify their strengths and areas for improvement. My goal is to help candidates feel more prepared and confident befor attending real job interviews.... Read more

Skills

d
doraginti0919
Doraginiti.S
Offline • 
Average response time: 3 hours

See my services

Interview Prep
I will conduct a realistic bpo customer service mock interview
From$5 / projectMore details

Work experience

Target_Adv - Digital Marketing Agency

Digital Interactive Specialist

Target Adv - Digital Marketing Agency

Sep 2014 - Jan 2020 • 5 yrs 4 mos

Handled customer interactions through chat and email for US clients. Managed multiple chats simultaneously while maintaining service quality. Handled approximately 60 customer interactions per day. Worked as a Subject Matter Expert during peak periods. Supported and guided a team of 12 members. Helped the team achieve a top-5 position during a peak period. Worked in rotational shifts and a 24/7 customer-support environment.