Reginald D

@doucetjr

Technical Customer Experience CX Operations Specialist

United States
English
About me
I am a Digital Operations Consultant and AI Generalist with over four years of experience managing digital infrastructure and workflow automation. I specialize in aligning technical systems with business goals, leveraging AI tools to reduce bottlenecks and improve productivity. Previously, I served as a PMO Team Lead at the U.S. Department of State and a CX Manager in the SaaS sector.... Read more

Skills

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doucetjr
Reginald D
Offline • 
Average response time: 1 hour

See my services

Resume Writing
I will write an ats resume, cover letter, and linkedin bio overhaul in 48 hours
From$20 / projectMore details

Work experience

Freelance

Digital Operations Consultant & AI Generalist

Freelance • Freelance

Mar 2021 - Present • 5 yrs 5 mos

Manage end-to-end digital operations and workflow automation for nonprofit and enterprise clients. Integrated AI tools like IvoryMind and Gemini to reduce manual workload. Directed full lifecycle project delivery, establishing SOPs and technical roadmaps. Implemented SEO strategies and managed digital advertising to drive measurable client growth and operational efficiency.

United_States Postal Service

City Letter Carrier

United States Postal Service • Full-time

Jul 2022 - Apr 2024 • 1 yr 9 mos

Executed high-volume daily mail operations and route optimization in a deadline-driven environment. Used portable electronic scanners to verify deliveries and planned routes strategically to maximize efficiency. Maintained performance standards across all weather conditions while simultaneously managing a freelance digital consulting practice.

Continuing Education Coordinator

University of Washington • Full-time

Aug 2020 - Feb 2021 • 6 mos

Managed project coordination and digital engagement for a mental health training center. Coordinated logistics for 30+ live webinars and produced digital content for thousands of subscribers. Led digital marketing across social media and newsletter channels, driving growth in event registrations and platform viewership using HTML and video editing tools.