Dritan Lena

Customer support representative

Teleperformance • Full-time

Jan 2023 - Feb 2026 • 3 yrs 1 mo

Customer Support Specialist | 10+ Years of Experience Experienced Customer Support Specialist with 10+ years of experience providing professional and reliable customer service through email, live chat, and phone calls. Skilled in handling customer inquiries, resolving issues, following up with clients, managing complaints, and providing accurate information in a friendly and efficient manner. I have strong communication and problem-solving skills, with experience working with international customers and handling multiple tasks in fast-paced environments. I am comfortable using CRM systems, managing customer records, responding to messages promptly, and ensuring a positive customer experience from the first contact to resolution. Reliable, organized, detail-oriented, and committed to delivering excellent customer service and building strong customer relationships.