James

Researcher, Writer & Virtual Assistant

Fiverr • Freelance

Nov 2018 - Present • 7 yrs 8 mos

Successfully completed diverse research, writing, and virtual assistance projects for clients across various industries and countries. Conducted in-depth academic, business, market, and online research, delivering accurate and well-structured findings. Produced high-quality written content, including reports, articles, business documents, proposals, presentations, and research papers. Assisted clients with data collection, analysis, and information management to support informed decision-making. Managed administrative and virtual support tasks, ensuring timely completion of projects and efficient workflow management. Maintained high client satisfaction through professionalism, attention to detail, responsiveness, and adherence to deadlines. Utilized digital tools and online platforms to organize information, manage projects, and improve productivity. Supported entrepreneurs, students, researchers, and businesses with tailored research and administrative solutions. Handled confidential information with discretion and maintained strong professional standards. Built long-term client relationships through consistent delivery of quality work and reliable support services.

Customer Service Executive

TotalEnergies • Full-time

Jan 2016 - Jun 2021 • 5 yrs 5 mos

Delivered exceptional customer service by handling customer inquiries, requests, and complaints professionally and efficiently. Built strong customer relationships, contributing to improved customer satisfaction and loyalty. Managed customer orders accurately and ensured timely processing and delivery. Resolved customer issues promptly, helping to maintain high service standards. Coordinated with internal departments to ensure seamless service delivery and effective problem resolution. Prepared and maintained customer service reports, supporting informed business decision-making. Consistently met service targets while maintaining accuracy and attention to detail. Utilized CRM and ERP systems, including SAP and Salesforce, to manage customer information and service requests. Supported business growth by identifying customer needs and recommending suitable products or services. Contributed to process improvements that enhanced service efficiency and customer experience