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drkingoki

Oktay B

@drkingoki

Senior IT Support Specialist Technical Team Lead

Turkey
Turkish
About me
I am a result-oriented Senior IT Support Specialist with over 15 years of experience in technical support and IT operations. I have a proven track record at global enterprises like IBM and Diebold Nixdorf, specializing in Active Directory, hardware diagnostics, and VIP user support for large-scale infrastructure projects.... Read more

Skills

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drkingoki
Oktay B
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will fix your slow PC, remove junk software and provide hardware report remotely
From$15 / projectMore details

Work experience

IBM

Technical Support Product Specialist

IBM • Full-time

Jun 2016 - Dec 2025 • 9 yrs 6 mos

Delivered advanced end-to-end hardware and software technical support for PCs, notebooks, tablets, and mobile devices within the enterprise-level Turk Telekom project. Managed Active Directory user permissions, system configurations, and automated daily remote support workflows. Provided high-priority VIP technical support to senior executives and performed remote system diagnostics, performance optimization, and malware removal.