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drweruh

Richard Weru

@drweruh
5.0(1)

Your BackOffice Expert

Kenya
English, Swahili
About me
Hi, I'm Richard — an admin & operations pro with 5 years in banking back office ops at NCBA Bank Kenya, verifying 500+ payments daily with zero errors. I bring that same precision to any industry. I offer: data entry & Excel, bookkeeping & invoicing, calendar & email management, customer support, project coordination, and research & reporting — plus AI tools to work faster without cutting corners. I'll adapt to whatever systems you use. Need operations handled with bank-level accuracy? Let's talk — I respond fast.... Read more

Skills

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drweruh
Richard Weru
Offline • 

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General Assistance
I will be your back office and operations virtual assistant
From$5 / projectMore details

Work experience

Standard_Bank

Operations Assistant

Standard Bank • Full-time

May 2021 - Jun 2026 • 5 yrs 1 mo

1. Payment Verification & Processing — Verified and processed 500+ customer payments daily at NCBA Bank Kenya, maintaining accuracy under high volume. 2. Bank Reconciliation — Performed reconciliations to catch discrepancies early and prevent financial loss. 3. User Acceptance Testing (UAT) — Conducted UAT during a corporate banking platform upgrade, testing system functionality before rollout to ensure a smooth transition for users. 4. Customer Experience & Support — Improved customer satisfaction by responding quickly and clearly to customer queries. 5. AI Automation — Applied AI tools to automate repetitive tasks and speed up day-to-day operations. 6. Data Entry & Excel — Accurate, efficient handling of data and spreadsheets, from entry to reporting. 7. Bookkeeping & Invoicing — Managing financial records and keeping invoicing on track. Calendar & Email Management — Keeping schedules and inboxes organized and responsive. 8. Project Coordination — Supporting projects from testing through delivery, keeping tasks on track.

1 Reviews
5.0

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Rating Breakdown
  • Seller communication level
    5
  • Recommend to a friend
    5
  • Service as described
    5
1-1 out of 1 Reviews
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    zohnash

    GB

    United Kingdom

    5

    Impressed by professionalism and so pleased with the service I received. Completed the task before time, Would highly recommend him.

    Up to $50

    Price

    4 days

    Duration

    Helpful?
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