Slyman

SMS Automation Workflow for Patient Lead Response

SONIC-FX • Freelance

Oct 2025 - Present • 7 mos

Worked with a healthcare provider in Australia that was struggling to respond to patient enquiries on time, especially outside working hours. Most leads were coming through their website and booking forms, but there was no structured system to follow up instantly. This led to delayed responses, missed appointment opportunities, and patients moving to other clinics with faster communication. After reviewing their process, I identified that the main issue was the lack of a real-time SMS response system connected to patient actions. I recommended setting up an automated SMS workflow that triggers based on specific lead behaviour, such as form submissions, appointment requests, and enquiry types. I implemented a complete SMS auto-reply system integrated with their CRM and booking flow. The setup included instant response messages, follow-up sequences, and conditional logic based on patient actions. Each message was structured to feel natural, provide clear next steps, and guide patients toward confirming their appointments without confusion. As a result, the clinic significantly improved response time, reduced missed enquiries, and increased appointment bookings. Patients received immediate, clear communication, which improved trust and overall experience. The system now runs consistently, ensuring no enquiry is left unattended and allowing the team to focus more on patient care instead of manual follow-ups.

IVR Phone System & Call Routing Setup

Restaurant Mamuschka • Freelance

Apr 2026 - Apr 2026 • 0 mos

Worked with a busy UK restaurant that was missing calls during peak hours and after closing, leading to lost reservations and takeaway orders. Staff had to juggle front-of-house duties with answering phones, which caused long wait times, dropped calls, and inconsistent customer experience. After assessing their setup, I recommended a structured IVR phone system with clear menu options and intelligent call routing. The goal was to ensure every caller is guided quickly to the right option—reservations, takeaway, or general enquiries—while reducing pressure on staff during service hours. I implemented a complete IVR system with custom call flows, time-based routing, and call forwarding. The setup included options for booking enquiries, takeaway orders, and business hours information, along with after-hours routing and voicemail capture. Calls were automatically directed to the right staff or fallback numbers, ensuring continuity even during peak periods. As a result, the restaurant reduced missed calls, improved response handling, and captured more reservations and orders. Customers experienced faster, clearer communication, while staff focused on service without constant phone interruptions. The system now runs reliably, supporting daily operations and revenue flow.

AI Voice Agent for Insurance Lead Handling

Insurance Brokers of Arizona • Freelance

Apr 2026 - Apr 2026 • 0 mos

An insurance brokerage was receiving a high volume of inbound calls from ads and referrals, but their small team couldn’t keep up. Calls were missed during busy periods, follow-ups were delayed, and many potential clients never made it past the initial enquiry stage. Instead of expanding the team, I proposed implementing an AI voice agent to handle first-level communication. The focus was to ensure every call is answered instantly, basic questions are handled, and qualified leads are passed to agents. I deployed a voice automation system that responds to inbound calls, collects key details, and routes conversations based on intent. The setup also included follow-up call handling and integration with their CRM for proper lead tracking. After deployment, missed calls dropped significantly, response time became immediate, and agents only handled qualified prospects. This improved efficiency and increased the number of completed policy discussions.