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Data Analyst Operations Reporting
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product Analyst
Uber • Full-time
Jun 2021 - Jul 2026 • 5 yrs 1 mo
Built and maintained SQL and Google Sheets monitoring views to track case inflow, backlog, and SLA adherence. Performed root-cause analysis of critical incidents to identify recurring issues across policies, products, and workflows. Maintained accurate case records and shared operational insights with stakeholders to support process improvements.