I will be your guest relations associate

Phase 1 [3-4hrs work per month | £200/month]

As Guest Associate, I will serve as the frontline liaison for routine guest correspondence via the Airbnb platform, utilising established templates. Core responsibilities include:

• Manage 1 designated property
• Send approved check-in messages following confirmed bookings (same day)
• Send approved checkout reminders 24hrs prior to departure
• Use client-provided templates and property information
• Record completed communications and flag exceptions
• Escalation of anything outside of agreed scope

Exclusions

• Managing listings or calendars beyond what is explicitly agreed
• Handling complaints, refunds or booking amendments independently
• providing emergency or round-the-clock guest support
• Creating templates or undertaking additional administration unless agreed in advance.

Phase 2 [3-5hrs work per month | £500/month]

As responsibilities scale, charges will increase in line with time allocation, alongside increased responsibilities including comprehensive listing management.