Earl A

GENERAL MANAGER

Airbnb • Full-time

Dec 2024 - Present • 1 yr 5 mos

GM AVERYSCOTT GHANA Oversee a multi-property portfolio, driving revenue optimization, occupancy growth, and operational efficiency across all locations. Lead business expansion initiatives, including onboarding new properties, enhancing service offerings, and scaling operational capacity. Direct and manage all HR functions, including recruitment, onboarding, training, performance management, and workforce planning. Champion a high-performance culture by overseeing staff engagement, discipline, and conflict resolution across teams. Build and lead cross-functional teams (property management, housekeeping, concierge, maintenance, and vendors), ensuring alignment with organizational goals. Establish and enforce company-wide operational standards, SOPs, and quality control systems to ensure consistent premium service delivery. Oversee housekeeping and service operations, maintaining 5-star cleanliness standards and exceptional guest satisfaction. Drive performance across digital booking platforms (including Airbnb), improving visibility, occupancy rates, and guest experience through data-driven strategies. Deliver executive-level reports and insights, translating operational and financial data into actionable business strategies. Ensure full compliance with regulatory requirements, risk management protocols, and facility management standards. Lead peak-season operational planning and execution, maximizing revenue while maintaining service excellence under high demand.

ADMINSTRATOR

TLS International • Full-time

Jun 2023 - Dec 2024 • 1 yr 6 mos

Managed procurement with over 200 vendors and suppliers in Senegal, Sierra Leone Ghana and Ivory Coast Oversaw swift and efficient logistics of materials across boarders via DHL and customs to Senegal, Mali, Madagascar, Sierra Leone Managed flight and hotel bookings of staff across West Africa and Britian * Managed procurement process of 3 countries in Sub-Saharan Africa; creating an invoicing system that ensured seamless coherence among suppliers, clients ,approvers and local accountants * Ensured a lean system is applied on materials, assets, petty-opex and the supply- chain as a whole * Ensured vendors and suppliers adhered to proper tax computation of invoices, swift and prompt delivery, quality consignment * Ensured that local accountants & auditors got right information at the right time in a right manner