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Sharece R
@eclipticacl
Customer support and onboarding professional
United States
English
About me
I am a customer support and onboarding professional with remote experience in customer care and technical support. I have a strong background in HR onboarding, team coordination, and staff training, and I am known for accurate documentation and calm escalation handling. I am seeking a remote role in onboarding, customer support, or operations coordination where I can apply my skills in case management and workflow optimization.
Skills
Sharece R
Offline •
Average response time: 3 hours
See my services
General Assistance
I will your next best onboarding virtual assistant
General Assistance
I will your next best executive virtual assistant
Work experience
Insight Global
Full-time • 1 yr 4 mos
Onboarding Specialist
Jul 2024 - Mar 2025 • 8 mos
Guided new hires through the full onboarding process, keeping documentation accurate and complete for a smooth start. Partnered with HR and management to resolve employee concerns quickly. Verified employee files and followed company procedures to maintain compliance.
Contact Care Analyst
Nov 2023 - Jul 2024 • 8 mos
Provided frontline support for client and employee inquiries with accuracy and professionalism. Documented cases, tracked resolutions, and flagged opportunities to streamline workflows to improve overall service efficiency.
Technical Customer Service Representative
remote • Full-time
Mar 2015 - Apr 2016 • 1 yr 1 mo
Provided troubleshooting and technical support to customers by phone and online. Consistently met targets for resolution time and customer satisfaction while handling complex technical inquiries.
