I will manage your customer support and CRM
Customer Support Specialist
About this Gig
Are your customers waiting too long for replies? Or maybe they message once and then get forgotten? I help small businesses fix exactly that.
I offer friendly, fast customer support and set up a simple CRM system so every lead gets followed up with, not lost. Whether it's answering emails, replying on social media and live chat, or keeping your leads organized, I make sure your customers feel heard and remembered.
My background is in social work and sales, so I bring real empathy to every conversation. I'm also building hands-on skills in CRM tools and simple automation, so I can help your support run smoothly without you having to manage it yourself.
What you can expect from me:
- Fast, warm, and professional replies
- Organized lead and customer tracking
- Clear communication and reliable delivery
- Genuine care, not scripted answers
Let's build a customer experience that keeps people coming back. Message me and let's get started.
Service type:
Non-technical support
Language:
English
•
Swahili
•
Other
Timezone:
UTC daytime
Support software:
Freshdesk
•
Zendesk
My Portfolio
FAQ
Do I need to already have a CRM set up?
No, I can help you set one up from scratch using free tools like HubSpot
Can you handle both email and live chat support?
Yes, I manage both, keeping responses fast, warm, and consistent.
What if I'm not sure exactly what I need?
That's okay, message me and we can figure out the right package together.

