
EDWARD
CERTIFIED VIRTUAL ASSISTANT
Skills

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Portfolio
Work experience
Notion CRM Setup Specialist
Business Beyond Limits • Freelance
Nov 2023 - Present • 2 yrs 8 mos
Designed custom Notion dashboards, sales pipelines, CRM systems, and workflow automation for coaches, freelancers, and small businesses.
Customer Support Representative
Solar Manager
Feb 2023 - Aug 2025 • 2 yrs 6 mos
Delivered professional customer support through email, live chat, and social media channels. Assisted customers with inquiries, troubleshooting, order management, and account-related issues. Maintained a high level of customer satisfaction by resolving concerns promptly and effectively. Developed strong communication and problem-solving skills while managing multiple customer interactions daily. Documented support activities accurately and escalated complex issues when necessary. Contributed to customer retention efforts by providing positive service experiences and maintaining professional relationships. Assisted in creating support documentation and FAQs to improve service efficiency and response times.
GoHighLevel Virtual Assistant
Elevate Digital Marketing
May 2023 - May 2025 • 2 yrs
Managed CRM workflows, client onboarding, calendar scheduling, funnel updates, and automation setup using Go High Level for multiple online businesses.