
Eduardo D
Project Manager
Skills

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Work experience
SR. PROJECT/PROGRAM manager
Globant
Feb 2021 - Present • 5 yrs 6 mos
Project/Program Management – Finance/Resource Management – Staffing – Client Facing, Negotiation, Farming. Pre-Sales/Opportunity management. Overseeing cross-location operations and multidisciplinary (UX/Functional/[Frontend-Backend] Development/Quality) teams. Agile Certified Scrum master. Waterfall. Process Management, Metrics definition, Risk and Issue management Coaching and leadership initiatives. Proficient in Jira, ADO, Trello, Miro, MS Project, ServiceNow Industries - CPG, Telco, Financial Services, Manufacturing
Accenture
Full-time • 10 yrs 8 mos
Service Delivery Manager
Jul 2019 - Feb 2021 • 1 yr 7 mos
Leading cross-location teams for a major Us-based Energy Company with subsidiaries in 10 other countries. Accountable for 7x24 service operation and minor enhancements in diverse technologies, such as Allegro, C#, shell scripting, Azure IaaS, Azure SQL server Project and Service Management, Data Analytics, Process Definition, Enhancement opportunities assessment, Service Scope Negotiation, Client Data Protection, SLA and KPI Definition and observance. Client Relationship Management. Issues & Risk Management Team Leadership. Career Coaching and Guidance Agile ITSM – Kanban board, backlog prioritization, stand-up meetings, DevOps.
Talent Program Collaborator
Jan 2012 - Feb 2021 • 9 yrs 1 mo
Design of training curricula in disparate areas: - Agile / Product Owner - Leadership and coaching - Business Analysis - Facilitation techniques - ITIL Foundation Training of internal staff and prospects Collaboration in overall training policies definition.