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Fiverr Pro
English
$
USD
Our agency will provide you expert full time reliable customer service representatives
Gig Summary
Customer's Satisfaction is our essence
Welcome to Planlab Solutions, a one-stop destination for Customer Support Services, Full Stack Web development, MERN Stack development, UI/UX design, mobile development, web development, and comprehen...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
Highly Responsive
Known for exceptionally quick replies
About this Gig
Are you running a Shopify store and seeking reliable 24/7 customer support to ensure seamless shopping experiences for your customers? Look no further! I'm here to offer you expert assistance as your dedicated Shopify Customer Support Representative on Fiverr.
With 7 years of experience in e-commerce and a deep understanding of the Shopify platform, I specialize in providing top-tier support services
- Email Support: Swift and professional responses to customer inquiries and concerns via email, utilizing industry-leading platforms such as Zendesk, Freshdesk, or Gorgias to ensure efficient ticket management and resolution.
- Chat Support: Real-time assistance and guidance through live chat, using platforms like Intercom, Tidio, or LiveChat.
- Social Media Support: Proactive engagement and support on social media platforms, including Facebook, Instagram, and Twitter.
- Order Management: Efficient handling of order inquiries, tracking, cancellations, and refunds across email, and chat.
If you are still uncertain about anything then simply drop a message and let's have a discussion.
Social media platform:
•
•
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Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
•
Zendesk
•
Liveagent
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Intercom
Knowledge base software:
Freshdesk
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Liveagent
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Zoho
Portfolio
Other Customer Service Services we Offer
FAQ
What are the available support services provided?
We provide email support, chat support, call support, general virtual assistant support, appointment booking, and admin support.
What are the working hours for support services?
Our services are available 24/7, so you can reach out to us at any time.
How much does email/chat support cost?
For 40+ hours of email/chat support, the hourly rate is $5/hour.
What is the hourly rate for less than 40 hours of email/chat support?
For less than 40 hours of email/chat support, the hourly rate is $6/hour.
What is the hourly rate for support services that include calls?
For support services that include calls, the hourly rate is $7/hour.
What tools do you use for providing support?
We use various tools such as FreshDesk, ZenDesk, Kustomer, Gorgian, Tidio, FreshChat, SalesForce, DSER, Shippo, ReAmaze, and Droppify.
Do you have a team to cover multiple shifts?
Yes, we have a dedicated team available to cover multiple shifts.
What specific services do you offer for Amazon support?
Our Amazon support services include managing product listings, handling customer inquiries, optimizing product descriptions, managing inventory, handling returns and refunds, and providing overall account management.
What types of support services do you offer for Shopify?
Our Shopify support services include setting up and managing Shopify stores, adding and updating product information, processing orders, managing customer inquiries, handling inventory, and assisting with overall store management.
Are there any additional costs for Amazon or Shopify support?
The hourly rates for Amazon and Shopify support follow the same pricing structure mentioned earlier: $5/hour for 40+ hours of email/chat support, $6/hour for less than 40 hours of email/chat support, and $7/hour for support that includes calls.
Reviews
44 reviews for this Gig
| (43) | ||
| (1) | ||
| (0) | ||
| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
V vuledesigner
Sweden
good very good
$50
Price
3 days
Duration
Helpful?L lvdhout
Netherlands
Great company to work with. Communication is direct, pro-active and connected.
$50-$100
Price
3 days
Duration
Helpful?W waichengmun
Malaysia
Happy service with them 🤗
$100-$200
Price
4 days
Duration
Helpful?W waichengmun
Malaysia
glad to having them!
$50
Price
2 days
Duration
Helpful?B benfiverrrrrr
United Kingdom
Great freelancer - super professional and has a great team. Recommended.
$50
Price
9 days
Duration
Helpful?
Reviews
44 reviews for this Gig
| (43) | ||
| (1) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
V vuledesigner
Sweden
good very good
$50
Price
3 days
Duration
Helpful?L lvdhout
Netherlands
Great company to work with. Communication is direct, pro-active and connected.
$50-$100
Price
3 days
Duration
Helpful?W waichengmun
Malaysia
Happy service with them 🤗
$100-$200
Price
4 days
Duration
Helpful?W waichengmun
Malaysia
glad to having them!
$50
Price
2 days
Duration
Helpful?B benfiverrrrrr
United Kingdom
Great freelancer - super professional and has a great team. Recommended.
$50
Price
9 days
Duration
Helpful?
