e
edwineliezerdia

Edwin D

@edwineliezerdia

Bilingual Customer Specialist Spanish ESL Instructor

Dominican Republic
Spanish, English
About me
I am a language educator in training specializing in TESOL with upper-intermediate English proficiency. I have extensive experience as an independent online Spanish tutor, bilingual tourist interpreter, and customer care specialist. I am recognized for my clear explanations, patience, and cross-cultural communication skills.... Read more

Skills

e
edwineliezerdia
Edwin D
Offline • 
Average response time: 1 hour

See my services

Language Lessons
I will be your online spanish tutor for conversation
From$10 / projectMore details

Work experience

Alorica

Customer Service Representative

Alorica • Full-time

Jan 2024 - Present • 2 yrs 9 mos

Deliver fast, reliable customer guidance in a high-volume, dynamic environment. Responsible for resolving complex service escalations through clear, active communication and maintaining high standards of engagement and service.

Teleperformance

Customer Support & Sales Representative

Teleperformance • Full-time

Jan 2018 - Dec 2019 • 1 yr 11 mos

Handled inbound customer requests, product inquiries, and sales opportunities. Ensured systematic follow-up on service tickets to achieve satisfaction metrics and delivered high-quality support to diverse clients.