Our agency will provide medical billing and healthcare call center services

Tasks Managed in the Medical Billing Process:

• Email Management
• Efficiently managing and responding to support tickets received via email. This includes addressing concerns related to claim verification, patient eligibility, provider credentialing, and check details.

• Insurance Company Calls
• Contacting insurance companies to inquire about claim statuses, verify patient eligibility, confirm provider credentialing, and ensure accurate check details

• Patient Claim Information Collection
• Gathering detailed claim and payment information from insurance companies, recording the data in an Excel sheet, and sharing it with clients and relevant stakeholders

• Eligibility Information Filing
• Accurately collecting eligibility data from insurance companies and filing it in systems such as Monday.com, or Zendesk etc

• Provider Enrollment Tracking
• Monitoring the provider enrollment process by verifying NPI and TIN linkage with insurance companies, and following up as needed to ensure proper enrollment

• Denial Inquiry & Resolution
• Investigating payment denials by collecting relevant details, identifying the reason for denial, and outlining necessary steps for reprocessing. Offering guidance etc