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eko505

Ella Karen O.

@eko505

Virtual Assistant, Training Specialist, Customer Support

Philippines
English
About me
Need more that just a task-taker? I am a versatile professional specializing in Customer Support (Tier 1-2) and Corporate Training. I help businesses reduce churn and improve team performance. Core Services: - VA: Streamlined admin, calendar, and project management. - Support: Wireless, Wireline, & Cable billing, troubleshooting, and retention. - Training: Virtual sessions using the Kirkpatrick Model for measurable results. Why Me? I offer a rare blend of executive VA precision and instructional design. I focus on "saving" customers and streamlining workflows so you can focus on scaling.... Read more

Skills

e
eko505
Ella Karen O.
Offline • 
Average response time: 14 hours

Work experience

Virtual Assistant

STR Management • Freelance

Feb 2026 - Mar 2026 • 1 mo

- Cold Calling & Outreach: Conducted up to 150 outbound calls daily to property owners, real estate agents, and property managers to pitch the STR/Corporate Housing model. - Lead Sourcing: Utilized Zillow to identify properties meeting specific ROI criteria, maintaining a database of prospects. - Objection Handling: Successfully navigated common landlord concerns regarding property wear-and-tear, insurance (AirCover/MasterCanopy), and local STR regulations. - CRM Management: Managed all data entry and lead tracking within Zillow ensuring 100% follow-up accuracy. - Market Analysis: Performed preliminary property vetting using AirDNA to ensure target units met revenue projections.

Learning and Development Training Specialist

Afni Inc. • Full-time

Sep 2022 - Feb 2026 • 3 yrs 5 mos

-Facilitated in-person and virtual sessions that kept adult learners engaged. -Assisted new hires in integrating into the company culture and understanding their specific job functions. -Instructed employees on the use of specific software, machinery, and internal proprietary tools. -Applied instructional models (such as the Kirkpatrick Model) to evaluate training effectiveness. -Monitored completion rates, test scores, and post-training performance improvements to track success. -Revised training materials based on participant feedback and evolving industry standards.

Customer Support

VXI Global • Full-time

Apr 2022 - Jul 2022 • 3 mos

-Wireless Postpaid: Managed complex credit-based accounts, data roaming plans, and device financing/subsidies for long-term contract customers. -Wireline & Cable: Provided end-to-end support for traditional landlines, fiber-optic internet (FTTH), and digital cable TV ecosystems, including DVR and VoIP hardware. -Multi-Product Bundling: Expertly navigated the "Triple Play" (Internet, Phone, TV) environment, managing the interactions between different service layers on a single account.