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$
USD
I will provide customer service support for your ecommerce store
Web design, virtual assistance, and customer care in one team
We are Tecnowebdesign, an Italian digital team with 10+ years of experience. We specialize in WordPress websites, Elementor design, virtual assistance, customer support, Excel automation, and content ...
About this Gig
At Tecnowebdesign, we offer professional and flexible customer service support tailored for eCommerce stores of all sizes. Whether you need assistance via email, live chat, or social media, we provide fast, friendly, and efficient coverage that keeps your customers happy and your business running smoothly.
- Choose from 2, 4, or 8-hour support shifts
- Multichannel coverage: email, chat & social media
- Daily summary reports and knowledge base updates
- Native-level communication with customer care expertise
Ideal for Shopify, WooCommerce, Etsy, Amazon sellers and more. Let us manage the front line, so you can focus on growing your business.
Social media platform:
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Service type:
Technical support
Language:
English
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Italian
Timezone:
UTC daytime
Support software:
Zoho Desk
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Freshdesk
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Zendesk
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Salesforce
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Liveagent
FAQ
What if I only receive a few messages during the time slot?
Our service guarantees a dedicated customer support agent on standby for your store during the booked hours — even if few messages come in. It's about quality presence, not message count.
Can you handle support in English and other languages?
Yes, we offer support in English and Italian. For other languages, contact us before ordering.
Are you available for full-time or long-term contracts?
Absolutely! We’re happy to discuss custom offers or monthly plans tailored to your business needs.
What platforms do you support?
We handle customer service for stores on Shopify, WooCommerce, Etsy, Amazon, Wix, and more.
Do you provide proactive customer engagement or only reacti
We can do both. On request, we can engage with leads, follow up on abandoned carts, or answer FAQs.
Can you work in my time zone?
Yes, just let us know your preferred hours. We're flexible and can adapt to most time zones.
