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Elijah
@eliaamir22
Customer Support Lead, English and Arabic
Egypt
English, Arabic
About me
Hi, I’m Elijah, a customer support professional with 3 years in high-volume call center operations on AT&T accounts, from agent to team lead. My Resolve Rate averaged 5% above target, my team had the lowest repeat call rate for 5 months, and I handle angry, technical and escalated customers by phone, chat and email in English and Arabic.
I’ve also delivered 300+ Android rooting and custom ROM orders in 40+ countries with 90+ five-star reviews, so I know how to keep clients happy remotely. B.Sc. in Computer Science.
Message me and let’s get your customers sorted fast.
Skills
Elijah
Offline •
Average response time: 14 hours
See my services
Technical Support
I will root and flash custom roms for your android phone
Support & IT
I will root your android phone for you
Work experience
Sutherland
Full-time • 1 yr 5 mos
Escalation Desk Specialist
May 2024 - Nov 2024 • 6 mos
• Conducted upskilling training for new team members on CRM navigation, escalation handling, and business metrics. • Managed supervisor calls and technical escalations, while providing real-time chat support to agents.
Customer Service & Technical Support Representative
Jun 2023 - May 2024 • 11 mos
• Resolved technical issues for Broadband and Wireless US Telecommunications company’s customers • Delivered exceptional customer service using Acknowledge, Empathy, and Reassurance (AER) techniques.
96 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 96 Reviews
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Most relevant
adontbelivit
Norway
I needed my Samsung phone rooted. Asked him if he could do it and respond immediately. Same evening he remotely rooted my device. He was very seviceminded and helpful. Quick and efficient. I was a bit sceptical with team viewer and granting access to my pc through team viewer. As i never did it before....
Helpful?
virgin2005
Germany
Spoofed my Samsung 9+ Android10. Very fast, deep knowledge, can recommend! Hope we can work again together.
Helpful?
sctmoolen
Netherlands
mannnnn this guy is amazing. I could've never figured this out by myself. im not that incompetent and have a decent amount of knowledge but everything this dude did looked like sorcery to me hahaha. I even asked for a couple extra stuff and he didn't mind and did research right away to get it done. then...
Helpful?
anibal4287
Puerto Rico
Helpful?
nelsongpg
United States
Ongoing collaboration
Fair price especially for how quickly he completed the job and very respectful
Helpful?
