Kenny

CRM & Email Marketing Specialist | AI Automation Developer

Upwork • Freelance

Sep 2023 - Jul 2026 • 2 yrs 10 mos

Over the last 3+ years, I've worked with businesses of different sizes, helping them simplify the way they manage customers, market their services, and handle day-to-day operations. Every client has had different challenges. Some were struggling with disorganized CRMs that made it difficult to track leads, while others needed better email marketing, smarter automations, or a more efficient workflow. My work usually starts with understanding how a business operates before recommending a solution that actually fits their process. I've built and customized CRM systems, organized customer data, created sales pipelines, developed email campaigns and automated customer journeys, and connected tools using platforms like Zapier and n8n to eliminate repetitive tasks. I've also built AI-powered workflows that save time, reduce manual work, and help teams stay focused on what matters most. Beyond automation, I enjoy creating marketing assets that help businesses communicate more effectively. I've edited promotional videos, social media content, and product videos that support campaigns and strengthen brand presence. I believe technology should make work easier, not more complicated, so I always aim to build systems that are practical, reliable, and easy for clients to manage long after the project is complete. What I enjoy most is seeing the difference these improvements make. Whether it's a business responding to leads faster, running smoother marketing campaigns, or finally having a CRM that works the way it should, knowing I've helped make that happen is what keeps me motivated. Every project is an opportunity to solve real problems, deliver lasting value, and build solutions that support long-term growth.