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Eliana R.C
@elochurch
Bilingual Customer Service and Data Entry
United States
Spanish, English
About me
Hello! I am a bilingual English-Spanish professional with experience in customer service, communication, and administrative support. I am organized, reliable, and dedicated to providing excelent service to every client.
I can assit with customer support, virtual assistance, translations, email handling, and administrative tasks. My goal is to deliver high-quality work, fast communication, and customer satisfaction.
I look forward to working with you!
Skills
Eliana R.C
Offline •
Average response time: 1 hour
See my services
General Assistance
I will be your bilingual virtual assistant in english and spanish
Portfolio
Work experience
Travel
Full-time • 1 yr 11 mos
Assistant Hotel Manager
Jan 2018 - May 2019 • 1 yr 4 mos
Responded to in-person and online customers to improve company customer service ratings. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Bar Waitress
Jun 2015 - Jan 2016 • 7 mos
Recommended and served alcoholic beverages to patrons during high-volume shifts. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Communicated with patrons to offer friendly service and determine needs. Provided exceptional service to high volume of daily customers. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Suggested cocktail choices based on customer preference, daily specials and inventory availability. Made wine recommendations with knowledge and confidence of correct wine and food pairings. Demonstrated comprehensive knowledge of international wines, characters and vintage merits along with detailed knowledge of house wines.
