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Technical Virtual Assistant, IT Support Specialist, Moodle Administrator
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IT Support & Platform Management Analyst
Freelancer.com • Freelance
Feb 2021 - Present • 5 yrs 8 mos
Delivered Tier 1 Remote Technical Support, optimizing Windows/Linux operating systems and resolving connectivity/peripheral issues securely via AnyDesk. Managed Moodle LMS operations, including user enrollment, course structuring, and digital resource uploading for seamless educational workflows. Ensured 100% digital uptime and stability for over 50 high-stakes virtual classes and live events. Performed routine preventive maintenance and data backups on administrative systems to maximize information availability.